Culligan Iron-Cleer Plus Specifications Page 36

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Error Codes & Alerts
32 Culligan
®
Iron-Cleer
®
Plus Water Filters
The Gold control has enhanced error handling. When the control detects an error in the operation of the valve, it will make an
attempt to at least try to find and stay in service position, where it will generate a specific error code depending on the type of
failure as shown in the table below, as well as sound an audible beep.
Alert codes are specific to Aqua-Sensor mode and filter mode only. These do not stop the control from operating; they just alert the
customer to call Culligan. Other regeneration triggers will still be valid.
When an error code is detected, the control will attempt to find and stay in service position and display the appropriate error code.
If the control fails to detect service position, it will eventually stop the motor and display the appropriate error code. The error
code display will have additional information indicating what the program was when the error was first detected. The appropriate
regeneration cycle icon (backwash, brine rinse, fast rinse/refill, or “H” for home) will be lit indicating whether the control was in
that position when the error occurred (icon not flashing), or whether the control was advancing to that cycle (icon flashing). The
“REGEN” icon will indicate whether the control was in a regeneration cycle or not. If the letter “P” is in the display, the error
occurred during a “pre-rinse” cycle. In order to manually clear an error code (after correcting the problem), push and hold the
“Program” key for 10 seconds. After the 10 seconds, the control will clear the error code, beep once, and cycle the valve to service
position. Other methods of manually clearing the error code are powering down the control for 60 seconds or toggling dip#1. While
in error mode, the control will not function. When returning from Error mode, the control shall use the values stored in EEPROM
unless another dip switch was toggled or device program was changed. In these cases, the programmed values would revert back
to the defaults.
The alert codes are cleared. The alert code is ‘Change Media’.
‘Change Media’ is optional. It can only be enabled with the control set in Filter Mode with ‘Life’ option set to ‘Yes’. This alert is
triggered when the total gallons used reaches the media life setpoint. It can be cleared by pressing and holding the ‘Regen’ button
for 10 seconds while at the ‘Life remaining’ display in information menu. After clearing the ‘Change Media’ alert, the total gallons
and total regens information reset back to zero.
Error Code Description Mode of Detection Comments
Err 1
No cam switch action detected
(motor failure to start).
If the control fails to see any switch action while
trying reach the desired state within 2 minutes of
driving the motor. The control will attempt to start
the motor 3 times for 2 minutes each time with a
10-second ‘pause’ period between each attempt.
All error codes can be cleared
manually by:
1. Pressing and holding the
“PROGRAM” button for 10
seconds.
2. Powering down the control for 60
seconds.
3. Toggle dip#1 on and off.
Beeping only occurs between the
hours of 8:00am and 8:00pm.
Beeping can be silenced by pressing
any key.
Err 2
Detected the next step in the
cam switch sequence when not
expected (motor failure to stop).
If the control detects changes in the cam
inputs that match the next step in the expected
sequence when the motor is not supposed to be
turning.
Err 3
Detected a combination of
switches that is not in the expected
sequence (intermittent/faulty
connection; misaligned switches).
If the control detects changes in the cam inputs
that don’t match the next step in the expected
sequence.
Err 4
Control type mismatch.
1. If dip # 3 is set for ‘5 cycle’ and 4 cycle valve
is detected.
2. If dip # 3 is set for ‘Gold’ and 5-cycle valve is
detected.
3. If one type of switch sequence is already
established and the other sequence is later
detected.
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