Culligan Platinum Series Specifications download pdf (Page 50)

48 Culligan Gold Series

™

Water Softener

Problem or Symptom Cause Solution

10. Excessive water in salt

storage tank (Water above

brine valve float).

A. Faulty brine valve; float shut-off failure.

When the brine valve is faulty, one of the

items listed under problem 9 is also required

in order to produce excessive water in the

storage tank.

A. Clean brine valve, replace stem seat, or

replace brine valve.

11. Unit fails to refill storage

tank.

A. Refill restrictor plugged. A. Clean or replace refill restrictor.

B. Air in brine line causes float to slam shut

(float rod is rigid).

B. Verify that all tubing connections are

properly assembled.

12. Unit fails to draw brine

or chemical.

A. Drain line flow control is plugged. A. Clean drain line flow control.

B. Plugged eductor system. B. Clean or replace eductor screen or nozzle.

C. Line pressure too low. C. Increase line pressure to a minimum of 20

psi (210 kPa).

D. Internal control leak. D. Replace seal pack and/or eductor piston

assembly.

E. Drain line too long or restricted. E. Verify proper drain line length. See 'Flow

Rate and Drain Line Charts'.

F. Eductor is drawing air into system. F. Verify that all tubing connections are

properly assembled.

13. Unit uses an excessive

amount of salt or chemical.

A. Incorrect programming. A. Refer to 'Programming' section and verify

all settings.

B. Excessive water in storage tank. B. Refer to problems 9 & 10.

14. Continuous flow to

drain

A. Internal seal pack leak. A. Replace seal pack.

B. Seal pack or brine piston jammed in

position.

B. Replace seal pack or brine piston.

C. Power failure while unit was in

regeneration.

C. Restore power to unit. Verify that unit is

connected to a constant power source.

15. Salt water to service A. Inadequate Brine/Rinse setting for desired

salt dosage.

A. Refer to the 'Programming' section and

verify all settings.

B. Low water pressure lengthens brine draw

time.

B. Increase line pressure to a minimum of 20

psi (210 kPa).

C. Too much brine in the storage tank. C. Refer to problems 9 & 10.

Troubleshooting Guide – Continued

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Culligan Platinum Series Specifications Page 50

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